1. General Information

In order to maintain the accuracy of the information displayed on the website, SRL PAMPY specifies that product images are for informational purposes only. The delivered products may present slight differences from the images shown (shade, design details) as a result of the manufacturing process or personalization, without affecting their functionality or quality.

SRL PAMPY reserves the right to modify product features, descriptions, or prices displayed on the website without prior notice. Typographical or display errors may occur and will be corrected as soon as possible.

Due to the way information is structured, some product descriptions may be summarized. SRL PAMPY makes continuous efforts to provide relevant and up-to-date information.

Promotions and offers displayed on the website are valid while stocks last.

The website may contain links to other websites. SRL PAMPY is not responsible for their content or privacy policies.

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2. Definitions

USER – any person who accesses the website without necessarily placing an order.

CUSTOMER – a person who accesses the website and places an order.

ORDER – an electronic document generated as a result of placing an order on the website.

CONTRACT – the order confirmed by SRL PAMPY.

ABUSIVE USE – use of the website in a manner contrary to legislation or good commercial practices.

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3. Company Information

The website is operated by SRL PAMPY, a manufacturer of products for newborns.

Products are manufactured and shipped from the Republic of Moldova, with delivery available including Romania.

Email: pampymd@gmail.com
Phone / WhatsApp: +40 753 120 270

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4. Products

The products sold are new and manufactured according to quality standards.

Some products are made to order and/or personalized, according to the customer's request.

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5. Orders and Prices

• All prices are displayed in EUR.
• Prices do not include shipping costs, which are displayed separately.
• SRL PAMPY reserves the right to modify the prices displayed on the website.
• Placing an order represents acceptance of these Terms and Conditions.

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6. Delivery

Shipping is made from the Republic of Moldova.

Estimated delivery time: 5–9 business days.

The delivery time may vary depending on the level of product personalization and the courier service.

SRL PAMPY is not responsible for delays caused by courier companies or customs controls.

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7. Account Registration

When creating an account, the customer agrees to provide accurate and complete information.

The customer is responsible for maintaining the confidentiality of their login credentials.

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8. Data Confidentiality

The personal data collected (name, phone number, email, address) are used exclusively for:

• order processing;
• delivery;
• communication with the customer.

The data are processed in accordance with Regulation (EU) 2016/679 – GDPR.

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9. Limitation of Liability

SRL PAMPY is not responsible for:

• delays caused by courier companies;
• damage occurring during transportation;
• incorrect information provided by the customer;
• interruptions in the functioning of the website due to technical reasons;
• the content of external websites linked from this site.

SRL PAMPY reserves the right to refuse an order in the following situations:

• out of stock products;
• identification of a pricing or description error.

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Return Policy

Right of Return

According to EU legislation, customers have the right to return non-personalized products within 14 calendar days from the date of receiving them.

• personalized products;
• made-to-order products;
• products that have been worn, washed, or damaged.

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Conditions

The product must be:

• in new condition;
• with all labels intact.

Refunds will be made within a maximum of 14 days from receiving the returned product, to the account indicated by the customer.