1. Who We Are

Personal data controller:

PAMPY SRL, Tax ID 1025603001815
Registered office: Republic of Moldova, Cahul, Prospectul Republicii 15/11
Contact: pampymd@gmail.com, +40 753 120 270

This Policy explains how we collect and use the personal data of visitors and customers who use our website.

2. What Data We Collect

We may collect:

• First and last name
• Email address, phone number
• Delivery and/or billing address
• Order details (products, sizes, preferences)
• Data required for personalization (e.g. the child’s name) – only if provided by the customer
• Tax ID / company number (optional, for invoicing)
• Bank account / IBAN (only for refunds, where applicable)
• Technical data (IP address, cookies, online identifiers) – for website operation and analytics

3. Why We Use the Data (Purposes)

We use the data for:

• account creation and order management
• order confirmation, delivery, and customer communication
• returns, complaints, and legal warranties
• legal/tax obligations
• marketing/newsletters (only with explicit consent)

4. Legal Basis (GDPR)

We process data based on:

performance of the contract (the order)

legal obligations (invoicing, records)

consent (newsletter, non-essential cookies)

legitimate interest (security, fraud prevention, service improvement)

5. Who We Share the Data With

We may share data, only as strictly necessary, with:

• courier companies (for delivery/returns)
• payment processors (for collecting payments)
• IT providers (hosting, email, store platform)
• authorities, if required by law

6. International Transfers (IMPORTANT)

Because the data controller is located in the Republic of Moldova and we may use international service providers (e.g. analytics/marketing services), data may be transferred outside the EU/EEA only with appropriate safeguards under GDPR (e.g. standard contractual clauses, security measures).

7. How Long We Keep the Data

We keep data:

• for as long as the account / contractual relationship exists
• according to legal retention periods (e.g. tax documents)
• for as long as necessary to resolve disputes/warranties

8. Your Rights

You have the right to:

• access, rectification, erasure
• restriction, objection
• data portability
• withdraw consent (for marketing/cookies)
• lodge a complaint with the supervisory authority

9. Cookies

We use cookies necessary for the operation of the website and, with your consent, analytics/marketing cookies. Settings can be changed in your browser or via the cookie banner.